Terms of Service

1. About These Terms

These Terms of Service ("Terms") govern your access to and use of the NxVoy platform, including our website at nxvoytrips.ai and any associated mobile applications, APIs, and services (collectively, the "Platform"). The Platform is operated by NxVoy Labs Private Limited, registered in India under company number U52291KA2025PTC212665, with its head office at No. 552E, Vinayak Layout, Nagarbhavi, Bangalore-560072, Karnataka ("NxVoy India"); and NxVoy Labs Ltd, registered in England and Wales under company number 16209402, at 86-90 Paul Street, London, EC2A 4NE ("NxVoy UK") (together, the "Company Entities", "NxVoy", "we", "us", or "our").

By creating an account, making a booking, or otherwise using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Platform.

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Platform with a revised "Last updated" date. Your continued use of the Platform after any changes constitutes acceptance of the revised Terms.

2. Eligibility and Accounts

2.1 Eligibility

To use the Platform, you must be at least 18 years of age (or the age of legal majority in your jurisdiction, whichever is higher) and have the legal capacity to enter into a binding agreement. By using the Platform you represent and warrant that you meet these requirements.

2.2 Account Registration

Certain features of the Platform require you to create an account. You may register using your email address and one-time passcode (OTP), or through supported single sign-on providers such as Google or Apple. You agree to:

• Provide accurate, current, and complete information during registration;
• Keep your account credentials secure and confidential;
• Notify us immediately of any unauthorised access to or use of your account;
• Accept responsibility for all activity that occurs under your account.

2.3 Device Sessions

Your account may be active on up to three (3) devices at any time. If you sign in on a fourth device, your oldest active session will be automatically terminated. This is a security measure to protect your account.

2.4 Guest Access

You may browse parts of the Platform without creating an account. However, booking, saving trips, managing travellers, and accessing your dashboard require a registered account.

3. Description of the Platform

NxVoy is an AI-powered travel planning and booking platform. The Platform provides the following services:

• Trip Discovery and Planning — AI-assisted itinerary generation, destination intelligence, and personalised travel recommendations powered by our AI travel assistant, Shasa.
• Flight Search and Booking — Search, compare, and book flights facilitated through third-party flight suppliers.
• Hotel Search and Booking — Search, compare, and book hotel accommodation facilitated through third-party hotel suppliers.
• Activity Search and Booking — Search, compare, and book tours, experiences, and activities facilitated through third-party activity suppliers.
• Visa Assistance — Information and facilitation of visa application services through third-party visa service providers.
• Trip Management — Dashboard for viewing, managing, and organising your bookings, saved trips, and traveller profiles.
• Multi-Vendor Orders — The ability to combine flights, hotels, and activities into a single booking order with unified checkout.

4. NxVoy's Role — Important Notice

NxVoy acts as an intermediary and facilitator. NxVoy is NOT the direct provider, seller, or operator of any travel service displayed on the Platform.

When you make a booking through the Platform, you are entering into a contract directly with the relevant third-party supplier(s) for the travel service in question. NxVoy facilitates these transactions by providing search, comparison, and booking technology, but NxVoy is not a party to the contract between you and the supplier.

This means:

• The travel services (flights, hotels, activities, visa services) are provided by independent third-party suppliers, not by NxVoy.
• Each supplier has its own terms and conditions, cancellation policies, fare rules, and liability limitations which apply to your booking. You are responsible for reviewing and accepting these terms before completing a booking.
• NxVoy does not control, and is not responsible for, the quality, safety, legality, or availability of any travel service offered by a third-party supplier.
• NxVoy does not guarantee that any travel service will be provided as described by the supplier, nor that the supplier will fulfil its obligations to you.
• Any complaint or dispute regarding a travel service should be directed to the relevant supplier in the first instance. NxVoy will use reasonable efforts to assist in facilitating communication but has no obligation to resolve supplier-related disputes.

5. Accuracy and Availability of Information

We strive to display accurate and up-to-date information on the Platform, including pricing, availability, descriptions, images, and reviews. However:

• All information is provided by third-party suppliers and data sources and may change without notice. NxVoy does not independently verify all supplier-provided content.
• Prices displayed are in your detected currency, converted server-side for your convenience. Actual charges may vary slightly due to exchange rate fluctuations or fees applied by your payment provider.
• Availability shown on the Platform is indicative and may not reflect real-time inventory. A booking is only confirmed when you receive an official booking confirmation.
• Star ratings, review scores, and descriptions are sourced from suppliers or third-party review aggregators and represent their assessments, not NxVoy's endorsement.
• In the event of a manifest pricing error, NxVoy and/or the relevant supplier reserves the right to cancel the booking and issue a full refund rather than honour the erroneous price.

6. AI-Powered Features

6.1 Shasa AI Travel Assistant

The Platform includes an AI travel assistant called Shasa, which provides personalised trip planning, itinerary suggestions, destination recommendations, and general travel information. Shasa is powered by third-party large language models (LLMs) and proprietary algorithms.

6.2 AI Disclaimer

AI-generated content is provided for informational and planning purposes only. You must independently verify all AI-generated information before making any travel decisions.

In particular:

• No guarantee of accuracy. AI-generated itineraries, recommendations, descriptions, and travel information may contain inaccuracies, outdated information, or errors. NxVoy does not guarantee the accuracy, completeness, or reliability of any AI-generated content.
• Not professional advice. AI outputs do not constitute professional travel advice, legal advice, medical advice, or official government guidance. This includes, but is not limited to, information about visa requirements, entry restrictions, health advisories, safety conditions, vaccination requirements, and local laws.
• Pricing and availability. Prices and availability mentioned by the AI assistant are estimates and may not reflect current real-time data. Always confirm pricing and availability through the actual booking flow.
• Travel requirements. You are solely responsible for verifying all travel requirements including passport validity, visa requirements, vaccination certificates, travel insurance, and entry regulations for your destination(s).
• AI limitations. The AI may generate plausible-sounding but incorrect information. It does not have access to real-time flight schedules, weather conditions, or geopolitical situations unless specifically integrated.

6.3 AI-Generated Itineraries

Itineraries generated by the Platform are suggestions based on algorithmic analysis of your preferences and available data. They do not account for all personal circumstances, accessibility requirements, or real-time conditions. You should review and customise any AI-generated itinerary before proceeding to booking.

7. Bookings

7.1 Booking Process

The general booking flow on the Platform is: Search → Select → Draft/Customise → Checkout → Payment → Confirmation. A booking is not confirmed until you receive an explicit booking confirmation from NxVoy and/or the relevant supplier.

7.2 Booking Accuracy

You are responsible for ensuring that all details provided during the booking process are accurate, including traveller names (as they appear on identity documents), dates of birth, contact information, passport details, and any special requirements. NxVoy is not liable for any issues arising from incorrect information provided by you.

7.3 Multi-Vendor Orders

The Platform may allow you to combine flights, hotels, and activities into a single order. Each component of a multi-vendor order is a separate contract with the respective supplier. The failure, cancellation, or change of one component does not automatically entitle you to cancel or receive a refund for other components in the same order, unless the relevant supplier's terms provide otherwise.

7.4 Traveller Information

You may save traveller profiles on your account for convenience. You represent and warrant that you have the consent of each traveller whose information you provide to share their personal data with NxVoy and relevant suppliers for the purpose of facilitating bookings.

7.5 Supplier Terms

Each booking is subject to the terms and conditions of the relevant supplier. These may include specific requirements regarding check-in, documentation, age restrictions, identification, and conduct. It is your responsibility to review and comply with all applicable supplier terms.

8. Payments

8.1 Pricing

All prices displayed on the Platform are in your detected local currency, converted server-side for your convenience. The price shown at checkout is the total amount you will be charged, subject to any applicable taxes or fees disclosed at the time of booking. NxVoy does not add hidden surcharges.

8.2 Payment Processing

Payments are processed securely by Stripe, our third-party payment processor. NxVoy does not store your full payment card details on its servers. By making a payment, you also agree to Stripe's terms of service.

8.3 Currency

The currency displayed on the Platform is determined by your detected location. If you are charged in a different currency from your payment card's native currency, your card issuer may apply a foreign exchange fee. NxVoy has no control over, and is not responsible for, any fees imposed by your card issuer or bank.

8.4 Payment Authorisation

When you proceed to payment, the Platform may authorise a hold on your payment method before the booking is fully confirmed with the supplier(s). If the booking cannot be completed, the authorisation will be released. The time it takes for the released funds to appear in your account depends on your payment provider.

8.5 Failed Payments

If a payment fails, the booking will not proceed. You will be notified and may attempt to complete the payment again. NxVoy is not responsible for any losses arising from payment failures caused by your payment provider or insufficient funds.

9. Cancellations, Changes, and Refunds

9.1 General

Cancellation and refund policies are determined by the relevant third-party supplier for each booking. NxVoy does not set these policies and cannot override them. The applicable cancellation terms are presented to you before you complete a booking.

9.2 Flights

Flight cancellations, changes, and refunds are subject to the fare rules of the specific ticket purchased and the airline's own terms and conditions. Many fares are non-refundable or subject to change fees. NxVoy facilitates cancellation requests but the decision to grant a refund rests with the airline and/or ticketing supplier.

9.3 Hotels

Hotel cancellation and refund policies vary by property and rate type. Some rates are non-refundable while others allow free cancellation up to a specified deadline. The applicable cancellation policy for your selected rate is displayed during the booking process.

9.4 Activities

Activity cancellation and refund policies are set by the activity provider and vary by product. Some activities allow free cancellation up to 24 hours before the start time, while others are non-refundable. Cancellation terms are shown before you confirm your booking.

9.5 Visa Services

Visa application fees are generally non-refundable once submitted to the visa service provider. NxVoy is not responsible for the outcome of any visa application.

9.6 Refund Processing

Where a refund is approved by the relevant supplier, NxVoy will process the refund to your original payment method. Refund processing times depend on your payment provider and may take up to 10 business days (or longer) to appear in your account. NxVoy is not responsible for delays caused by your bank or payment provider.

9.7 Multi-Vendor Order Cancellations

For orders containing multiple components (e.g., flights, hotels, and activities), cancellation of one component does not automatically cancel or entitle you to a refund for the other components. Each component must be cancelled individually in accordance with its own supplier's cancellation policy.

10. User Conduct

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable laws or regulations;
• Provide false, misleading, or fraudulent information, including but not limited to fake traveller details, stolen payment methods, or false identity documents;
• Make speculative, false, or fraudulent bookings, or bookings in anticipation of demand;
• Attempt to gain unauthorised access to the Platform, other user accounts, or any systems or networks connected to the Platform;
• Use automated scripts, bots, scrapers, or other automated means to access or interact with the Platform without our prior written consent;
• Interfere with, disrupt, or place an unreasonable burden on the Platform or its infrastructure;
• Circumvent, disable, or interfere with any security features of the Platform;
• Use the AI features to generate harmful, abusive, offensive, or illegal content;
• Resell, sublicense, or commercially exploit any content, data, or services obtained from the Platform without our written permission;
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

11. Intellectual Property

11.1 NxVoy's Intellectual Property

The Platform, including its design, text, graphics, logos, icons, software, algorithms, AI models, and all other content created by NxVoy (collectively, "NxVoy Content") is owned by or licensed to NxVoy and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any NxVoy Content without our prior written consent.

11.2 Trademarks

"NxVoy", "NXVOY Trips", "Shasa", and associated logos are trademarks of NxVoy Labs Ltd. All other trademarks displayed on the Platform are the property of their respective owners.

11.3 User Content

If you submit any content to the Platform (such as reviews, feedback, or suggestions), you grant NxVoy a non-exclusive, worldwide, royalty-free, perpetual, irrevocable licence to use, reproduce, modify, adapt, publish, and display that content in connection with the Platform and our business operations.

11.4 Feedback

Any feedback, suggestions, or ideas you provide to NxVoy regarding the Platform may be used by us without restriction or obligation to you.

12. Third-Party Services and Links

The Platform integrates with and links to various third-party services, including but not limited to:

• Flight suppliers and global distribution systems;
• Hotel reservation networks and property management systems;
• Activity and tour operators;
• Visa application service providers;
• Payment processors (Stripe);
• Mapping and geolocation services;
• AI and machine learning model providers;
• Review aggregation services.

NxVoy is not responsible for the content, accuracy, availability, privacy practices, or policies of any third-party services. Your interaction with any third-party service is at your own risk and subject to that third party's terms and conditions. Links to third-party websites do not constitute NxVoy's endorsement of those websites or their content.

13. Privacy

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of these Terms. By using the Platform, you acknowledge that you have read and understood our Privacy Policy.

For information about how we use cookies and similar technologies, please see our Cookie Policy.

14. Disclaimers

To the fullest extent permitted by applicable law, the Platform is provided on an "as-is" and "as-available" basis.

NxVoy expressly disclaims all warranties, whether express or implied, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Any warranty that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components;
• Any warranty regarding the accuracy, reliability, or completeness of any content on the Platform, including AI-generated content, supplier descriptions, pricing, reviews, and images;
• Any warranty regarding the quality, safety, or legality of any travel service booked through the Platform;
• Any warranty that the results obtained from the use of the Platform will meet your expectations.

NxVoy does not warrant that the AI features will produce accurate, complete, or reliable results. You use AI-generated content entirely at your own risk.

Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable law, including your statutory rights as a consumer under the Consumer Rights Act 2015.

15. Limitation of Liability

15.1 Exclusion of Certain Losses

To the fullest extent permitted by applicable law, NxVoy shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, revenue, data, business, or anticipated savings;
• Loss of goodwill or reputation;
• Any damages arising from your reliance on AI-generated content, including inaccurate itineraries, recommendations, or travel information;
• Any damages arising from the acts, omissions, errors, or defaults of third-party suppliers, including flight cancellations, hotel overbooking, activity modifications, or visa application outcomes;
• Any damages arising from events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, government actions, or acts of terrorism.

15.2 Cap on Liability

Subject to Section 15.3, NxVoy's total aggregate liability to you for any and all claims arising out of or relating to these Terms or your use of the Platform shall not exceed the greater of: (a) the total fees paid by you to NxVoy (excluding amounts passed through to suppliers) in the twelve (12) months preceding the claim; or (b) one hundred pounds sterling (£100).

15.3 Exceptions

Nothing in these Terms excludes or limits NxVoy's liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Any other liability that cannot be excluded or limited under applicable law, including under the Consumer Rights Act 2015.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless NxVoy, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your breach of these Terms;
• Your use of the Platform;
• Your violation of any applicable law or regulation;
• Your provision of inaccurate, false, or misleading information (including traveller details);
• Any dispute between you and a third-party supplier regarding a booking made through the Platform;
• Your infringement of any third party's intellectual property or other rights.

17. Suspension and Termination

17.1 By NxVoy

We may suspend or terminate your access to the Platform, in whole or in part, at any time and without prior notice if:

• You breach any provision of these Terms;
• We reasonably suspect fraudulent, abusive, or unlawful activity on your account;
• We are required to do so by law, regulation, or court order;
• We decide to discontinue the Platform or any part of it (in which case we will provide reasonable notice where practicable).

17.2 By You

You may close your account at any time through your account settings or by contacting us. Closing your account does not cancel any outstanding bookings. You remain responsible for all bookings and obligations incurred prior to account closure.

17.3 Effect of Termination

Upon termination, your right to access and use the Platform ceases immediately. Your account data will be handled in accordance with our Privacy Policy, including a 30-day data retention period following account deactivation before permanent deletion (subject to legal obligations requiring longer retention). Any provisions of these Terms that by their nature should survive termination shall continue in full force and effect, including Sections 4, 6.2, 11, 14, 15, 16, and 19.

18. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice through the Platform (such as a banner or notification) or by email to your registered email address at least 14 days before the changes take effect, where reasonably practicable.

If you do not agree to the revised Terms, you should stop using the Platform before the changes take effect and close your account. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms.

19. Governing Law and Dispute Resolution

19.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

19.2 Jurisdiction

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, subject to the right of consumers to bring proceedings in the courts of their country of residence where that right is provided by applicable law.

19.3 Alternative Dispute Resolution

If you are a consumer in the European Union or the United Kingdom, you may also be entitled to use the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. We are not obliged to participate in alternative dispute resolution, but we will consider requests on a case-by-case basis.

20. General Provisions

20.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and NxVoy with respect to your use of the Platform and supersede all prior agreements, representations, and understandings.

20.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

20.3 Waiver

No failure or delay by NxVoy in exercising any right under these Terms shall constitute a waiver of that right. A waiver of any right on one occasion shall not be deemed a waiver of that right on any other occasion.

20.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. NxVoy may assign its rights and obligations under these Terms to any affiliate or successor entity without your consent, provided that such assignment does not materially diminish your rights.

20.5 Force Majeure

NxVoy shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, epidemics, war, terrorism, civil unrest, government actions, sanctions, strikes, fire, flood, power outages, internet disruptions, or failures of third-party service providers.

20.6 No Third-Party Rights

These Terms do not confer any rights on any person or party other than you and NxVoy (and NxVoy's permitted assignees). No provision of these Terms is enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999.

21. Contact Us

If you have any questions, concerns, or complaints about these Terms or the Platform, please contact us:

• Email: support@nxvoy.ai
• Website: nxvoytrips.ai
• Head office: NxVoy Labs Private Limited, No. 552E, Vinayak Layout, Nagarbhavi, Bangalore-560072, Karnataka, India
• UK office: NxVoy Labs Ltd, 86-90 Paul Street, London, EC2A 4NE, United Kingdom

We aim to respond to all enquiries within 5 business days.